Shipping policy
SHIPPING POLICY
SAVARONA WOOD ART LTD. currently ships orders within Canada and the United States.
Shipping Rates
Shipping rates are calculated at checkout based on the delivery address, package weight and dimensions, and the shipping service available for your order.
Available shipping methods and their applicable rates will be displayed at checkout before you complete your purchase.
Processing Time
Orders require processing and preparation before shipment. Processing times may vary depending on the product, order quantity, and whether an item is made to order or personalized.
Any specific processing time applicable to a product will be indicated on the product page or communicated with the customer when necessary.
Please note that processing time is separate from the carrier's estimated transit time.
Delivery Estimates
Delivery estimates shown at checkout are provided by the shipping carrier and begin after your order has been processed and transferred to the carrier.
Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, peak shipping periods, or other circumstances outside our reasonable control.
Shipping to the United States
Orders shipped from Canada to the United States may be subject to customs processing and applicable import duties, taxes, brokerage fees, or other charges.
Where these charges are not collected at checkout, they may be payable by the recipient upon import or delivery as required by the applicable authorities or carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at savaronawoodart@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at savaronawoodart@gmail.com and include your order number and photographs of the product and packaging.
We will review the issue and work with you to provide an appropriate solution.
For additional information regarding returns and refunds, please refer to our Return and Refund Policy.
Contact
For shipping questions, please contact:
SAVARONA WOOD ART LTD.
Email: savaronawoodart@gmail.com