Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, undamaged, and in the same condition in which you received it. It must also be returned in its original packaging. Proof of purchase may be required.
To request a return, please contact us at savaronawoodart@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide instructions on where and how to send your package.
Return Shipping
For returns due to a change of mind or other reasons not caused by an error or defect, the customer is responsible for return shipping costs.
If the item you received is damaged, defective, or incorrect due to our error, please contact us and we will work with you to resolve the issue. Where a return is required in these circumstances, we will cover the reasonable return shipping cost.
Original shipping charges are non-refundable unless the return is due to our error or the product arrived damaged or defective.
Damages and Issues
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at savaronawoodart@gmail.com and include your order number and photos showing the issue and packaging.
We will review the information and work with you to provide an appropriate solution, which may include replacement, repair, or refund depending on the circumstances.
Natural Wood Variations
Our products are made from wood and wood-based materials. Natural variations in grain, texture, knots, and colour may occur. Minor differences between the product you receive and photographs shown on our website are normal characteristics of these materials and are not considered defects.
Custom and Personalized Products
Custom-made, personalized, or made-to-order products cannot normally be returned or exchanged because they are produced specifically for the customer.
However, if a custom or personalized item arrives damaged, defective, or does not match the approved order specifications, please contact us so we can review and resolve the issue.
Sale Items and Gift Cards
Gift cards are non-returnable. Any return restrictions applicable to clearance or final-sale products will be clearly identified on the product page before purchase.
Exchanges
We do not offer direct exchanges. If your return is approved, you may return the eligible item and place a new order for the product you prefer.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since we approved your refund, please contact us at savaronawoodart@gmail.com.
Contact
For questions about returns or refunds, contact us at:
SAVARONA WOOD ART LTD.
Email: savaronawoodart@gmail.com